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Customer Help

Customer Help

Our support team is always here to assist.

Contact Customer Support:
[email protected]
Monday to Thursday: 9:00 – 16:00 GMT
Friday: 9:00 – 12:00 GMT

3rd-Party Lab Tested
3rd-Party Lab Tested
7-Days Money-Back Guarantee
7-Days Money-Back Guarantee
Free Shipping
100% Secure Checkout
100% Secure Checkout
Premium European Hemp
Premium European Hemp
Excellent Customer Support
Excellent Customer Support
Common questions on orders and shipping

Orders and Shipping FAQs

Don’t worry, we’re going to make sure that you get your CBD product on time. Simply contact our customer support team and tell us what happened with as many details as possible, and we will help you sort it out.

Unfortunately, we do not currently accept PayPal, but our hopes are high for the future.

Contact our customer support team at [email protected] and they will be happy to look into it for you.

Currently, you can use Visa and Mastercard. We hope to add more payment options in the near future.

Email us at [email protected] with your payment confirmation number and we will check the status of the order, and guide you through the easy refund process.

Once your order is complete, within one business day we make sure the product is shipped your way. Once the product is shipped, within 48 hours we email you a tracking number so you can track your order and always know where it is. Delivery time can vary depending on the country, so feel free to contact a customer service agent to help track your order if needed.

Currently, we ship within the EU countries. Below you can find is the list of countries we are currently shipping to. If your country is not on this list, please contact us at [email protected], and we just might be able to help you:

Andorra, Bulgaria, Canada, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom.

We offer FREE shipping on any order over €70.

Email our customer support team at [email protected] with your order number and we will take it from here and make sure you don’t need to deal with all the bureaucracy. Once we solve the issue, our team will update you with the good news.

Firstly, let us say we are sorry. Send us a photo of your damaged order, along with your order number, and we will make sure to send you a new product and bring the smile back to your face.

In this case, please contact our support team at [email protected] If your product wasn’t dispatched your way, we will change it on our side immediately. However, if your order was picked up by the carrier, we will assist you in contacting them and making the address change as smooth as possible.

At Canzon, we stand behind our products! We truly believe in our line of CBD products, but sometimes it might not be the help you need. Since your satisfaction is important to us, we offer a full money-back guarantee on every product. If you order a product from us and find that it doesn’t help you, we will happily replace the product or issue a full refund for the purchase price.

Common questions about Cannabidiol


Cannabidiol (CBD) is a naturally-occurring cannabinoid found in the cannabis plant. There are hundreds of active compounds in the cannabis plant, the most well-known ones being THC and CBD. While THC has a psychoactive impact on its consumer, CBD doesn’t create a sense of “high” and is being researched by scientists for its potential wellness benefits. Learn more about CBD here.

Before adding CBD to your daily routine, we encourage you to check first with your physician; this is important – especially if you are taking regular medications. We recommend starting with a small amount and slowly increasing the amount of consumption until reaching your sweet spot.

The time it takes for CBD to take effect varies from person to person. Usually, it can take between 20-30 minutes. We recommend starting with a small amount and slowly increasing the dosage as needed. In order to enjoy the long-term benefits of CBD, consistency is key. 

CBD interacts indirectly with our body’s endocannabinoid system (ECS). Generally, the endocannabinoid system is responsible for maintaining homeostasis (overall balance) within the body, and CBD interacts with the ECS to help maintain that balance.

The human body is a magnificent yet complicated machine. It has a variety of systems, and each one of them is responsible for a different function in our body. Among them, you can find the immune system, digestive system, and nervous systems – all of which need to be working correctly for the human body to operate normally, and that’s where the endocannabinoid system (ECS) comes into play. In each of the systems mentioned above, there are receptors called CB1 and CB2. CB1 receptors can be found in our brain and nervous system, while CB2 is connected to our immune and digestive systems. Whenever one of the other systems fail to deliver, these receptors send a signal to the ECS so it will send Cannabinoids, which work as messengers and help that system get back on track. The cannabinoids which are part of the ECS, named anandamide and 2AG, are produced by our body and work directly with the CB1 and CB2 receptors, while CBD is a cannabinoid that can be found in the cannabis/hemp plant. CBD is being researched globally and showing promising results due to its indirect connection to the ECS and the way it can regulate certain parts of the body.

Terpenes are natural components found in the essential oil of plants and responsible for their unique fragrance. Originally developed by plants to keep them safe from harmful beings and lure pollinators, terpenes play a unique role when it comes to CBD and fulfilling its potential. Some research regarding the effectiveness of CBD combined with the other cannabinoids and terpenes the whole plant has to offer suggested that they work in harmony and provide a better outcome. This phenomenon is also known as The Entourage Effect.

According to a report by the World Health Organization in 2017, “CBD was tolerated in all patients, with no signs of toxicity or serious side effects.” It is generally recommended to start with a smaller amount of CBD and then slowly work your way up till you find the dosage that feels right for you.

CBD is a non-psychoactive component which means consuming it will NOT get you “high”.

Although there is no exact science to this question, generally speaking, CBD can stay in the system anywhere from 2 to 7 days. The amount of time the molecule takes to completely leave the human body, however, can depend on various factors such as dosage, how the CBD is consumed, metabolism, age, body weight, and more.

It’s virtually impossible to overdose with CBD. Taking CBD in very high dosages may lead to minor side effects, but ongoing research is suggesting that it cannot lead to anything lethal. According to a 2017 report by the World Health Organization, “CBD was tolerated in all patients, with no signs of toxicity or serious side effects.” Generally, it is always best to start out with low dosages and then work your way up to the amount that feels right to you.

Yes! All of our products are third-party lab tested and held to the highest standards to ensure you get a top-quality product. As we value transparency, these lab tests are available here for you to see.

For more frequently asked questions, visit the Canzon Help Center.

It just might help you

“The Canzon team is exemplary in both their product and customer service delivery. During the difficult pandemic restrictions they have not wavered in their efforts to provide outstanding attention to customer needs and restructure service on an individual basis. They make time to explain everything and provide solutions in addition to educating about their company and product. They honour commitments and follow up to ensure the customer is happy with the information provided. Stellar.”