Common queries answered
Frequently Asked Questions
Once your order is complete, within one business day we make sure the product is shipped your way. Once the product is shipped, within 48 hours we email you a tracking number so you can track your order and always know where it is. Delivery time can vary depending on the country, so feel free to contact a customer service agent to help track your order if needed.
At Canzon, we stand behind our products. We truly believe in our line of CBD products, but sometimes it might not be the help you need. Since your satisfaction is important to us, we offer a 7-day full money-back guarantee on every product. If you order a product from us and find that it doesn’t help you, we will happily replace the product or issue a full refund for the purchase price.
Once your order is processed, you will receive an automated email with your tracking number so that you can follow the delivery of your package. Any questions, just contact us with your order number and we will be happy to assist.
We currently ship to the following countries:
Andorra, Bulgaria, Canada, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom.
Unfortunately, regulations prohibit us from making recommendations in relation to any health condition. We suggest consulting with your doctor first regarding the use of CBD, particularly if you are taking other medications.
For more frequently asked questions, visit the Canzon Help Center.
Still need help?
Contact Us Below
Canzon Europe S.A.
9 Rue Large L-1917
Grand-Duchy Of Luxembourg